FAQs

Welcome to the Wonderer Journey FAQ page. Below you'll find answers to the most common questions about our metal wall art products, ordering process, shipping, returns, payments, and more. If your question isn’t listed here, feel free to contact us at support@wondererjourney.com.

1. What products does Wonderer Journey offer?

We specialize in premium metal wall art, crafted to add a bold and modern aesthetic to your living or workspace. Each piece is designed for elegance, durability, and easy installation.

2. How do I place an order?

Simply browse our collection at https://wondererjourney.com, add your desired items to the cart, and proceed to checkout. We accept a wide range of payment methods for a seamless experience.

3. What payment methods do you accept?

We accept the following secure payment options:

  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Apple Pay
  • Google Pay

All options are available during checkout.

4. When will my order be processed and shipped?

Order Cut-Off Time: 5:00 PM (EST), Monday to Friday
Handling Time: 1-2 business days
Transit Time: 3-5 business days
Total Estimated Delivery Time: 4-7 business days, depending on your location

We process and ship orders Monday through Friday, excluding holidays.

5. Do you offer free shipping?

Yes, we offer free standard shipping on all orders within the United States.

6. Can I return or exchange an item?

Absolutely. We offer a 30-day return and exchange policy for both defective and non-defective items.

  • Product Condition: Items must be returned in new condition
  • Return Method: By mail
  • Restocking Fee: None
  • Refund Processing Time: Within 5 business days of receiving the return

For more details, contact our support team or review our Return & Refund Policy.

7. What should I do if I receive a damaged or incorrect product?

If your item arrives damaged or incorrect, contact us immediately at support@wondererjourney.com with your order number and photos of the issue. We will resolve it promptly by offering a replacement or refund.

8. How do I track my order?

Once your order has shipped, you will receive a confirmation email with tracking details. You can monitor your delivery status directly through the carrier’s website.

9. Do you ship internationally?

Currently, we ship exclusively within the United States. Stay tuned for future updates on international shipping availability.

10. How can I contact customer support?

You can reach us through the following methods:

Our team is available Monday through Friday to assist you with any inquiries.

11. Are your products ready to hang?

Yes, all our metal wall art pieces are designed for easy and secure wall mounting. Mounting accessories are typically included, and each product page outlines installation instructions if needed.

12. Do you offer custom metal wall art?

At this time, we do not offer custom designs. However, our curated collection includes a wide range of themes and styles to suit diverse interior decor preferences.

Still have questions?

Please don’t hesitate to reach out. We're here to help ensure your shopping experience with Wonderer Journey is exceptional from start to finish.