Refund & Return Policy
At Wonderer Journey, your satisfaction is our top priority. We are committed to providing high-quality metal wall art and a seamless shopping experience. If you're not completely satisfied with your purchase, we're here to help. This policy outlines the terms for returns, refunds, and exchanges.
1. Return Eligibility
We accept returns on both defective and non-defective products under the following conditions:
- Items must be returned within 30 days of the delivery date
- Products must be in new, unused condition
- Items must include all original packaging and accessories
We reserve the right to deny a return if the product shows signs of use, damage, or alterations not caused by shipping.
2. Return Process
To initiate a return, please contact our support team with your order number and reason for return:
Email: support@wondererjourney.com
Phone: +1 301-779-0070
Returns must be mailed to our designated return address. We will provide full instructions and a return authorization upon request.
3. Return Method
All returns must be completed by mail. We do not currently offer in-person returns or drop-off locations.
4. Restocking Fees
We do not charge any restocking fees. You will receive a full refund for eligible returned items.
5. Refunds
Once we receive and inspect your returned item, we will process your refund within 5 business days. Refunds will be issued to the original method of payment. You will receive a confirmation email once your refund has been completed.
If your refund has not appeared after this period, please contact your payment provider or reach out to our team for assistance.
6. Exchanges
We accept exchanges for new items that arrive damaged, defective, or if you ordered the wrong item. To request an exchange, contact our customer service team within 30 days of delivery.
We will send a replacement item at no additional cost once we receive the returned product.
7. Damaged or Defective Items
If your order arrives damaged or defective, please notify us within 7 days of receiving the product. Include your order number and clear photos of the damage in your message. We will resolve the issue promptly through a replacement, exchange, or refund.
8. Return Shipping Costs
While we offer free standard shipping for all orders, customers are responsible for return shipping costs unless the item was defective or damaged upon arrival.
9. Non-Returnable Items
We do not accept returns on:
- Items returned after the 30-day window
- Products not in their original condition or packaging
- Items damaged due to customer misuse or improper handling
10. Contact Information
For questions regarding your return, refund status, or exchange request, please reach out to us:
Wonderer Journey
Email: support@wondererjourney.com
Phone: +1 301-779-0070
Address: 5800 Annapolis Rd, Bladensburg, MD 20710, USA
Thank you for shopping with Wonderer Journey. We stand behind the quality of our metal wall art and are here to make your experience as enjoyable and worry-free as possible.