Shipping Policy
At Wonderer Journey, we are dedicated to delivering exceptional metal wall art with speed, care, and reliability. Our Shipping Policy outlines important information about order processing, shipping timelines, delivery methods, and more to ensure transparency and trust throughout your shopping experience.
1. Shipping Coverage
Currently, we offer shipping exclusively within the United States. We are working to expand our reach and appreciate your patience as we grow.
2. Shipping Cost
We proudly offer free standard shipping on all orders, with no minimum purchase required.
3. Order Processing Time
All orders are processed during standard business days (Monday through Friday, excluding holidays).
- Order Cut-off Time: 5:00 PM (Eastern Standard Time, GMT-05:00)
- Handling Time: 1–2 business days from the date of order placement
Orders placed after the cut-off time will be processed on the next business day.
4. Estimated Delivery Time
Once your order has been processed and shipped, it will be delivered within the following timeframe:
- Transit Time: 3–5 business days (Monday–Friday)
- Total Estimated Delivery Time: 4–7 business days from the date of purchase, depending on your location
Please note that delivery estimates may vary due to weather conditions, carrier delays, holidays, or other external factors beyond our control.
5. Order Tracking
You will receive an email confirmation with a tracking number once your order has been shipped. Use this number to monitor your shipment through the carrier’s tracking system.
If you do not receive your tracking information within 48 hours of shipment confirmation, please contact our support team for assistance.
6. Shipping Carriers
We partner with reputable U.S.-based shipping carriers to ensure safe and timely delivery of your artwork. Carrier selection is based on location, shipping method, and product size.
7. Delivery Issues
If your package is marked as delivered but you have not received it:
- Check with neighbors or building management
- Verify your shipping address
- Contact the carrier directly
- Reach out to our customer support team for further investigation
We will do our best to help locate or replace your missing order in accordance with our policies.
8. Damaged or Lost Items
If your order arrives damaged or is lost in transit, please contact us immediately. We will require photos of the damage (if applicable) and your order number. We are committed to resolving the issue by offering a replacement or refund.
9. Changes to Shipping Address
Please ensure that your shipping address is correct before placing your order. If you need to update your address after the order has been placed, contact us as soon as possible. Once the order has shipped, we are unable to modify delivery details.
10. Contact Us
For any questions related to your shipment, tracking, or delivery, reach out to our customer service team:
Email: support@wondererjourney.com
Phone: +1 301-779-0070
Address: 5800 Annapolis Rd, Bladensburg, MD 20710, USA
Thank you for choosing Wonderer Journey. We take pride in delivering premium metal wall art safely and efficiently to your door. Explore our collection today and elevate your space with timeless design.